Performs case manager duties throughout the clinic and supports all clinic staff in compliance to Alaska State Medicaid regulations:
Coordinates assessments, treatment planning and service delivery
Provides linkage between the recipient and other needed services
Monitors by direct observation by the directing clinician the delivery of behavioral health services
Provides overall advocacy and support for the recipients social, educational, legal, and treatment needs.
Collaborates with the treatment team and patients to establish individualized assessment goals.
Assists in providing needed collateral information to the Psychologist for the Neurodevelopmental assessment process.
Establishes and maintains a list of patients for the Psychologist in regard to neurological testing and evaluation, which identifies acuity levels of need (low, medium, high).
As the first point of contact for patients, the Case Manager is expected to use problem-solving and critical thinking skills in meeting the needs of the patient and the provider. It is also expected patient needs are addressed in a prompt and efficient manner.
Works closely with Referral Care Coordinators to facilitate patient referrals within SEARHC, IHS, or to outside agencies as requested by the team or relevant provider.
Reviews referrals for completeness and if necessary, obtain missing information.
Tracks the progress of referrals and outcomes of care and provides periodic status reports to the team and relevant providers on outstanding referrals.
Serves as the primary contact for other Case Managers regarding patient care.
Ensures referral records have been received and are available for the team’s or relevant provider’s review.
Proactively identifies delays and obstacles to care and works to remedy individual cases and improve the process.
Provides intensive outreach services outside the clinic, including visiting the client’s home, work and other community settings
907-225-3184
info@ketchikanchamber.com
