Servers at The Landing Restaurant play a vital role in delivering a dining experience that exceeds guest expectations. This includes managing their assigned station, coordinating with front- and back-of-house teams, and ensuring prompt, accurate, and friendly service. Servers process guest orders, monitor satisfaction, respond to requests, and ensure a smooth dining experience from start to finish.
Key Responsibilities
Guest Interaction:
Greet guests warmly and provide menus and water upon arrival.
Inform guests of specials, menu updates, and make personalized recommendations.
Answer questions about food, beverages, and service, while upselling items to enhance the guest experience.
Thank guests as they leave and invite them to return.
Order Management:
Take and accurately relay food and beverage orders to the kitchen and bar using the Micros system.
Ensure all orders are prepared properly and delivered to guests in a timely manner.
Serve courses with attention to detail, garnishing plates and beverages as needed.
Service Excellence:
Present, open, and serve wine and other alcoholic beverages (with proper age and certifications).
Create coffee and specialty drinks using the espresso machine.
Observe guests to ensure satisfaction with their food and service, respond to requests, and determine when meals are complete.
Present bills promptly, process payments, or direct guests to the cashier as needed.
Greet to go order guests and couriers as soon as they enter the restaurant to ensure they are noticed.
Station Management:
Stock, clean, and reset tables and workstations throughout the shift.
Maintain cleanliness and sanitation of dining areas, including tables, chairs, high chairs, floors, and windows.
Ensure to-go orders are double-checked for accuracy and packaged correctly.
Safety and Compliance:
Maintain a safe work environment by keeping floors clean and dry, using wet floor signs as needed.
Adhere to Alaska TAPS and Food Handler licensing requirements.
Team Support:
Collaborate with hosts, bussers, kitchen staff, and management to ensure guest satisfaction with food and service.
Notify management immediately of guest complaints that you cannot resolve appropriately personally.
Provide food and beverage service to meeting rooms when assigned.
Perform additional duties as assigned by supervisors.
Requirements
Must be 21 years or older (to comply with alcohol service licensing standards).
Alaska TAPS License and Food Handler’s License.
Ability to go up and down stairs regularly.
Ability to lift 30-40 pounds.
Strong attention to detail, communication skills, and a team-oriented mindset.
The ideal candidate will be friendly, professional, and passionate about delivering outstanding guest experiences. If you’re eager to contribute to our team in a fast-paced and rewarding environment, we encourage you to apply!
907-225-3184
info@ketchikanchamber.com
